Refund policy

EmojiKidz provides a 15-day return policy, which means you have 15 days after Activating your device to request a return, but no longer than 30 days from date of purchase.

Service Plan refund will only be granted within 15 days from the activation date. The device Must be returned to EmojiKidz in its original condition, including all accessories and packaging; only after verification of the device’s return will a refund be issued.

Refunds for subscriptions will only be issued once the device has been received and approved for a refund by the e-commerce seller.

Cancel Service

To be eligible for a return, your EmojiKidz Device must be in the same condition that you received it, with tags, accessories, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@emojikidz.com
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at support@emojikidz.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective or damaged or if you received the wrong item so we can evaluate the issue and make it right.

Cooling off period
Notwithstanding the above, if the merchandise is being shipped, you have the right to cancel or return your order within 15 days for any reason and without a justification.
As mentioned above, your item must be in the same condition that you received it, with tags, accessories, manuals, and in its original packaging.

Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. You’ll be automatically refunded using your original payment method within 10 business days if approved. Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at support@emojikidz.com.